Start with the manufacturer's material description, then ask what that exact product is suitable for. Natural stone, manufactured mineral surfaces and ceramic products should not inherit each other's performance claims or installation details just because their patterns look alike.
| Record | What to make explicit |
|---|---|
| Natural stone | Request the stated stone type, actual slab references and relevant treatment information. Record which visible characteristics belong to the selected pieces. |
| Manufactured mineral surface | Ask for the exact range and current composition or safety information. Do not use a generic quartz label as the entire specification. |
| Ceramic or sintered surface | Record the manufacturer's declared category, product code and technical sheet. Similar trade names do not establish identical products. |
| Application and finish | State countertop, wall or other intended use, then seek confirmation for the selected thickness and finish. List required evidence separately. |
| What the quote supplies | Separate whole slabs, cut-to-size pieces, finished edges and installation. Compare equivalent supply scopes instead of mixing them in one unit price. |
Take this into your next conversation.
- Record material identity independently of the colour name.
- Keep current technical and safety documents for the exact range.
- Write the intended application into the enquiry.
- Mark unverified performance or suitability claims as questions.